Refund policy
We offer returns or free replacements only in the following cases:
• Damaged or defective item received
• Wrong product delivered
To be eligible:
• Notify us within 48 hours of delivery
• Product must be unused & in original packaging
• Share a clear unboxing video showing the issue
👉 This helps us verify and resolve your issue quickly.
Please note:
Since most of our products are personalized or made just for your child, we do not accept returns for:
• Change of mind
• Design preference
• Size-related concerns
💰 Refunds
Refunds are applicable only if:
• The product is out of stock and cannot be shipped
• Your return request is approved after verification
Once approved, your refund will be processed within 7–10 business days to your original payment method.
🔄 Free Replacement
Received a damaged or wrong item?
No worries — we’ll send a free replacement after reviewing your proof ✅
📩 How to Request
To request a return, refund, or replacement, contact us at:
Please include:
• Order Number
• Unboxing Video
• Clear product images
• Short description of the issue
❗ Non-Returnable Items
• Personalized items (with name/initials)
• Used or worn products
• Items without original packaging
We truly appreciate your trust in Kidoora 💜
Our goal is to make every order a happy experience for your child!
– Team Kidoora